No. NewFutures: AI is a fully funded programme for students from partner universities and institutions. There are no tuition or participation fees.
AI for ICT and Technical Support
Fixing things is easy. Stopping them breaking is the skill.
The best IT teams catch problems before anyone notices. This course is built to get you there.
Why this course
The support tickets are the same. What you can do with them has changed. This course is built around real IT tasks - triage, scripting, monitoring and documentation - so you arrive ready to do more than fix what's in front of you.
What you'll learn
This course covers the core of modern IT support - from triage and scripting to monitoring, security and stakeholder reporting. By the end, you'll be able to:
Write prompts that get AI to handle real technical tasks
Classify tickets, summarise incidents and build dynamic FAQs with AI
Write and validate AI-generated scripts - from PowerShell to Bash - for IT admin tasks
Monitor systems, detect patterns and predict failures before they happen
Deliver an IT case study you can walk through in any interview
What's inside?
Start here. Every course begins with this module.
Foundations
Understand what AI can and can't do - and when to trust it
Write structured prompts that guide AI toward useful results
Review AI outputs for accuracy before you act on them
Use AI to handle everyday tasks without breaking your flow
Handle more tickets - and close them faster
Triage smarter, communicate better
Classify and prioritise tickets so the most urgent get solved first
Build dynamic FAQs and AI help assistants for self-service
Summarise incidents clearly enough for any audience to act on
Map triage workflows and find where automation saves the most time
Use AI to do the technical work faster - and more safely
Script, troubleshoot, document
Write and validate AI-generated scripts you can confidently deploy
Analyse logs and find root causes before problems reach escalation
Set up predictive alerts that catch failures before users notice
Build troubleshooting guides your team can actually use
Find problems before they happen - and explain what you found
Monitor, predict, present
Predict maintenance needs before a failure forces the conversation
Triage security incidents and assess risk before they escalate
Build IT dashboards that surface what actually matters
Deliver an IT case study you can walk through in any interview
Frequently Asked Questions
Do I have to pay to join the NewFutures: AI programme?
What will I learn on the NewFutures: AI programme?
You'll build practical AI skills - how it works, how it's used at work, and how to use it responsibly. You choose one of five career-focused tracks: Marketing & Communications, Finance & Accounting, Business Operations & Logistics, ICT & Technical Support, or Administration & Clerical Roles.
What kinds of roles does this programme prepare me for?
NewFutures: AI is built for entry-level and early-career roles where AI skills are increasingly expected - across marketing, finance, operations, technology, administration and beyond.
Who runs the NewFutures: AI programme?
NewFutures: AI is run by INCO Academy through its digital learning platform. A dedicated team supports learners throughout. We also partner with Chance, which provides AI-powered career coaching and employability support.
How does the NewFutures: AI programme work?
The programme is 100% online, delivered through INCO Academy's learning platform. Your university invites you, you sign up, and you learn at your own pace to fit your schedule.
Who manages my personal data?
Your personal data is managed by INCO Group in line with applicable data protection regulations. Full details are available in the programme's Privacy Policy and Terms and Conditions on the official website.
What is my university's role in NewFutures: AI?
Your university is a partner institution that gives you access to the programme and supports your participation. Some universities also organise events where you can meet AI experts and connect with peers.
Who created the course content?
The course content is developed by INCO Academy's in-house Studio team, working with AI specialists and subject matter experts to make sure it's practical, relevant and ready to use.
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